Cancellation Policy

Last Updated: September 24, 2026

At BLEND, we understand that plans can change. This Cancellation Policy explains when and how you may request cancellation of an order placed through www.shopatblend.com.

1. Cancellation Window

You may request cancellation of your order:

Within 12 hours of placing the order, or
Before the order is shipped,

whichever occurs first.

Because orders may be processed shortly after they are placed, submitting a cancellation request does not automatically guarantee that the order can be cancelled.

We recommend contacting us as soon as possible if you wish to cancel an order.

2. How to Request Cancellation

To request cancellation, contact us at:

Email: support@shopatblend.com

Please include:

Full name
Order number
Email address or phone number associated with the order
Reason for cancellation, if applicable

Providing complete order information helps us process your request as quickly as possible.

3. Cancellation Before Shipment

If your cancellation request is received and approved before the order is shipped, BLEND will cancel the order and process the applicable refund.

Refunds will generally be initiated to the original payment method.

Once a cancellation has been successfully processed, the order will no longer be fulfilled.

4. Cancellation After Shipment

Once an order has been shipped or handed over to the applicable shipping carrier, it cannot ordinarily be cancelled.

If you no longer wish to receive the order after shipment, you may contact us regarding the applicable return or exchange options.

Any return, exchange, or refund after shipment will be subject to BLEND's applicable Return & Exchange Policy and Refund Policy.

5. Cancellation of Cash on Delivery Orders

Cash on Delivery (COD) availability is subject to location, courier availability, order value, product availability, and other applicable conditions.

COD orders may be cancelled within the applicable cancellation window described above.

Once a COD order has been shipped, cancellation may no longer be possible.

If you refuse delivery after shipment, any resulting return-to-origin or other consequences may be handled in accordance with BLEND's applicable shipping and return policies.

6. Refunds for Cancelled Orders

For an approved cancellation before shipment, the applicable refund will generally be processed within 5–7 business days.

The actual time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For COD orders where no payment has been collected, there will generally be no refund to process.

7. Orders That Cannot Be Fulfilled

BLEND reserves the right to cancel an order in circumstances including, but not limited to:

Product being unavailable
Inventory discrepancies
Payment processing issues
Incorrect or technical pricing errors
Suspected fraudulent or unauthorized activity
Incorrect or incomplete customer information
Shipping or delivery limitations
Circumstances beyond BLEND's reasonable control
Other circumstances that prevent us from fulfilling the order

If BLEND cancels an order for which payment has already been received, an applicable refund will be initiated.

8. Duplicate or Accidental Orders

If you accidentally place multiple orders or submit an order unintentionally, contact us immediately at:

support@shopatblend.com

We will attempt to cancel the order if it remains within the applicable cancellation window and has not yet been shipped.

Once an order has been shipped, our standard post-shipment return and exchange procedures will apply.

9. Cancellation Request Does Not Guarantee Cancellation

Submitting a cancellation request does not guarantee that an order can be cancelled.

Orders may be processed, packed, or shipped shortly after being placed. If fulfillment has already progressed beyond the point at which cancellation is possible, we may be unable to cancel the order.

We will notify you where reasonably practicable if your cancellation request cannot be fulfilled.

10. Promotional and Discounted Orders

Orders placed using promotional codes, discounts, bundles, or other special offers may be subject to additional terms.

If an eligible order is cancelled, any refund will generally be based on the actual amount paid, subject to the terms of the applicable promotion and applicable law.

11. Fraud Prevention

BLEND may review cancellation requests where necessary to prevent fraudulent activity, payment abuse, or misuse of our policies.

We may request reasonable information to verify the order or the identity of the person requesting cancellation.

12. Consumer Rights

Nothing in this Cancellation Policy is intended to restrict or exclude any mandatory rights or remedies available to consumers under applicable consumer-protection laws.

Where applicable law provides cancellation or withdrawal rights that differ from this policy, those statutory rights will apply to the extent required by law.