Refund Policy

Last Updated: September 24, 2026

At BLEND, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the terms below to understand when refunds may be available.

1. Eligibility for Refunds

Refunds may be issued in accordance with BLEND's applicable Return, Exchange, and Cancellation policies.

A refund may be applicable in situations including:

An order is successfully cancelled before shipment.
A product received is defective or damaged.
An incorrect product has been delivered.
A product is missing from the order.
A return is approved by BLEND in accordance with the applicable return policy.
An order cannot be fulfilled by BLEND due to stock unavailability or other circumstances attributable to BLEND.

Refund eligibility is subject to verification and the conditions specified in this policy.

2. Order Cancellation Refunds

Customers may request cancellation of an order within 12 hours of placing the order or before the order is shipped, whichever occurs first.

If the cancellation request is successfully approved, the applicable refund will be initiated to the original payment method.

Once an order has been shipped or handed over to the applicable shipping carrier, cancellation may no longer be possible.

3. Refunds for Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during transit
Defective
Incorrect
Significantly different from the product ordered
Missing from your shipment

please contact us at support@shopatblend.com as soon as reasonably possible after delivery.

We may request:

Order number
Photographs or videos of the product
Photographs of the packaging
A description of the issue
Other information reasonably necessary to investigate the claim

Please retain the original product and packaging until the matter has been resolved.

After reviewing the claim, BLEND may offer an appropriate resolution, which may include:

Replacement
Exchange
Store credit
Partial refund
Full refund

The resolution will depend on the nature of the issue and applicable law.

4. Returns and Refunds

Where a return is approved, the product must be returned in accordance with BLEND's applicable Return & Exchange Policy.

Returned products may need to satisfy conditions including:

Product is unused or unworn
Product is not washed or altered
Original tags and labels remain attached
Product is returned in its original condition
Product is returned with the original packaging where applicable

Products that do not meet the applicable return conditions may be rejected.

5. Non-Refundable Situations

Refunds may not be available for:

Products damaged after delivery due to customer misuse
Products that have been worn, washed, altered, or damaged by the customer
Products returned without prior approval where approval is required
Products returned outside the applicable return window
Products that do not meet the applicable return conditions
Change-of-mind requests where the applicable policy does not permit a refund
Gift cards or other non-refundable items, where applicable

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

6. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

The actual time taken for the refunded amount to appear in your account may depend on:

Your bank
Card issuer
Payment provider
Payment method
Applicable financial institution processing times

BLEND is not responsible for delays caused solely by a bank, card issuer, payment processor, or other third-party financial institution.

7. Refund Processing Time

Once a refund has been approved and initiated, BLEND will generally process the refund within 5–7 business days, unless a different period is required by applicable circumstances or law.

After BLEND initiates the refund, your bank or payment provider may require additional time to credit the amount to your account.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, COD availability may vary depending on the delivery location, product, order value, courier availability, and other applicable conditions.

Where a refund is approved for a COD order, BLEND may request appropriate bank-account or other payment details necessary to process the refund.

We will only request information reasonably necessary to complete the refund.

9. Shipping Charges

Unless otherwise required by applicable law or expressly approved by BLEND, original shipping charges may be non-refundable.

Where an incorrect, defective, damaged, or otherwise incorrectly fulfilled product is confirmed to be BLEND's responsibility, BLEND may provide an appropriate resolution, including reimbursement of eligible shipping costs.

10. Partial Refunds

In certain circumstances, BLEND may issue a partial refund instead of accepting a full return or providing a full refund.

The amount of any partial refund will depend on the nature and extent of the issue and will be communicated to the customer before processing where reasonably practicable.

11. Promotional Orders and Discounts

If an order was placed using:

Promotional discounts
Coupons
Discount codes
Bundled offers
Limited-time offers
Other promotional pricing

the refund amount may be adjusted to account for the terms of the applicable promotion.

Any refund will be calculated based on the amount actually paid for the applicable product or order, subject to applicable law.

12. Refunds for Unfulfilled or Cancelled Orders

If BLEND is unable to fulfill an order due to circumstances such as:

Product unavailability
Inventory errors
Pricing or technical errors
Payment issues
Suspected fraudulent activity
Other circumstances preventing fulfillment

BLEND may cancel the affected order and issue an applicable refund.

Customers will be notified where reasonably practicable.

13. Failed or Unsuccessful Transactions

If an amount has been debited from your account but an order was not successfully created or confirmed, please contact us at:

support@shopatblend.com

Please provide the relevant transaction or payment details so that we can investigate the issue.

Where the payment was successfully received by BLEND but the corresponding order was not successfully processed, the applicable amount will be refunded in accordance with the circumstances and applicable payment-provider processes.

14. Return Shipping

Where a return is approved, responsibility for return shipping costs will depend on the reason for the return and BLEND's applicable Return & Exchange Policy.

Where a return is required because BLEND sent an incorrect, defective, or damaged product, BLEND may provide an appropriate return-shipping solution.

For customer-initiated returns that are permitted under the applicable policy, return shipping costs may be borne by the customer unless otherwise stated.

15. Refund Investigation

BLEND reserves the right to investigate refund and return requests to prevent fraud, abuse, unauthorized transactions, or misuse of our policies.

We may request reasonable information or evidence before approving a refund.

Repeated or suspicious refund claims may be subject to additional verification or may be declined where permitted by applicable law.

16. How to Request a Refund

To request a refund or report an issue with an order, contact:

Email: support@shopatblend.com

Please include:

Full name
Order number
Registered email address or phone number
Reason for the refund request
Relevant photographs or videos, where applicable

Our team will review the request and provide the next steps.

17. Refunds and Applicable Law

This Refund Policy is intended to operate alongside applicable consumer-protection and e-commerce laws.

Nothing in this policy is intended to remove, restrict, or override any mandatory consumer rights that apply to you under the laws of your country, state, or jurisdiction.

Where applicable law provides a customer with rights that are more favorable than those described in this policy, those statutory rights will prevail.