Terms and Conditions

Last Updated: September 24, 2026

Welcome to BLEND.

These Terms and Conditions (“Terms”) govern your access to and use of www.shopatblend.com (the “Website”) and your purchase of products from BLEND (“BLEND”, “we”, “us”, or “our”).

By accessing, browsing, or using the Website, or placing an order through the Website, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Cancellation Policy, and any other policies referenced on the Website.

If you do not agree with these Terms, please do not use the Website.

1. About BLEND

BLEND is an India-based fashion and apparel business operating from Uttarakhand, India and offering products to customers globally.

Business: BLEND
Location: Uttarakhand, India
Email: support@shopatblend.com
Website: www.shopatblend.com

2. Eligibility

By using this Website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.

  • The information you provide is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will comply with these Terms and all applicable laws and regulations.

If you are under the age required to independently enter into a legally binding transaction in your jurisdiction, you may use the Website only with the involvement and consent of a parent or legal guardian where required by law.

3. Website Use

You may use the Website only for legitimate purposes, including browsing products, learning about BLEND, purchasing products, contacting customer support, and managing your orders.

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt to gain unauthorized access to the Website or its systems.

  • Interfere with Website security or functionality.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or systematically extract Website content without authorization.

  • Use automated systems to place fraudulent or abusive orders.

  • Attempt to circumvent security, authentication, or access controls.

  • Impersonate another person or entity.

  • Provide false, misleading, or fraudulent information.

  • Use the Website in a way that could damage BLEND or its customers.

We reserve the right to restrict, suspend, or terminate access to the Website where we reasonably believe these Terms have been violated.

4. Products

BLEND makes reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizing information, and other product information displayed on the Website are accurate.

However, minor variations may occur due to:

  • Screen and device settings

  • Lighting conditions during photography

  • Manufacturing or material variations

  • Fabric characteristics

  • Differences between individual production batches

Such variations do not necessarily constitute defects.

We reserve the right to modify, discontinue, replace, or update products at any time without prior notice.

5. Product Availability

All products are subject to availability.

The availability displayed on the Website may change without notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.

If a product becomes unavailable after you place an order, BLEND may cancel the affected order or affected portion of the order and provide an applicable refund where payment has already been received.

6. Pricing

Product prices are displayed on the Website and may change from time to time.

Prices may be affected by:

  • Promotions

  • Discounts

  • Taxes

  • Currency conversion

  • Shipping charges

  • Location

  • Applicable duties or fees

Unless expressly stated otherwise, shipping charges and applicable taxes or duties may be additional to the displayed product price.

We make reasonable efforts to ensure pricing information is accurate.

However, in the event of an obvious pricing or technical error, BLEND reserves the right to correct the error and, where appropriate, cancel an affected order.

If payment has already been received for an order that is cancelled due to a pricing error, the applicable amount will be refunded.

7. Orders

When you place an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an order acknowledgement or confirmation.

An order confirmation does not necessarily constitute BLEND's final acceptance of the order where additional verification or fulfillment confirmation is required.

BLEND reserves the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product availability

  • Payment issues

  • Pricing or technical errors

  • Incorrect customer information

  • Shipping limitations

  • Suspected fraud or unauthorized activity

  • Duplicate or unusually large orders

  • Violation of these Terms

  • Other legitimate operational reasons

Where an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

8. Order Information

You are responsible for ensuring that all information provided when placing an order is accurate and complete.

This includes:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing information

  • Product selections

  • Size and quantity

BLEND is not responsible for delays, failed deliveries, additional charges, or other consequences resulting from inaccurate, incomplete, or outdated information supplied by you.

If you identify an error in your order information, contact us immediately at:

support@shopatblend.com

We will make reasonable efforts to assist you where the order has not yet been processed or shipped.

9. Payments

BLEND accepts payment methods made available through the Website from time to time.

Payment processing may be provided by third-party payment providers, including Razorpay.

By submitting payment information, you authorize the applicable payment provider to process the transaction according to its applicable terms.

BLEND does not intentionally store complete payment-card details handled directly by the applicable payment processor.

10. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected orders and locations.

COD availability is subject to factors including:

  • Delivery location

  • Courier availability

  • Order value

  • Product eligibility

  • Customer history

  • Operational limitations

  • Fraud-prevention measures

COD availability may be withdrawn or restricted at any time.

BLEND reserves the right to contact customers to verify COD orders before dispatch.

Repeated refusal of COD deliveries, fraudulent orders, or misuse of COD may result in restrictions on future COD availability.

11. Cancellation

Orders may generally be cancelled:

  • Within 12 hours of placing the order, or

  • Before the order is shipped,

whichever occurs first.

Cancellation is not guaranteed merely because a request has been submitted.

Once an order has been shipped or handed over to a shipping carrier, cancellation may no longer be possible.

For complete information, please refer to our Cancellation Policy.

12. Shipping and Delivery

BLEND uses third-party logistics and shipping providers, including Shiprocket, to facilitate delivery.

Estimated delivery times displayed on the Website or communicated to customers are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Shipping carrier delays

  • Weather

  • Natural disasters

  • Public holidays

  • Customs procedures

  • Incorrect addresses

  • Remote delivery locations

  • Operational disruptions

  • Regulatory restrictions

  • Other circumstances outside BLEND's reasonable control

Once an order has been handed over to the applicable shipping provider, delivery is also subject to that provider's operational processes.

Customers are responsible for providing an accurate and complete delivery address.

13. International Orders

BLEND sells products internationally.

For international orders, customers may be responsible for:

  • Import duties

  • Customs charges

  • Taxes

  • Brokerage fees

  • Local regulatory charges

  • Other fees imposed by the destination country

These charges may vary depending on the destination and applicable law.

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.

International shipments may be delayed by customs authorities or other regulatory processes.

BLEND cannot guarantee a specific customs clearance timeframe.

14. Returns and Exchanges

Returns and exchanges are subject to BLEND's applicable Return & Exchange Policy.

Products may be required to meet specific conditions to qualify for return or exchange.

These conditions may include requirements relating to:

  • Product condition

  • Usage

  • Washing

  • Tags

  • Packaging

  • Return timeframe

  • Proof of purchase

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

15. Refunds

Refunds are governed by BLEND's Refund Policy.

Approved refunds will generally be issued to the original payment method, subject to applicable payment-provider procedures.

Refund processing times may vary depending on the payment method, bank, card issuer, or payment provider.

16. Promotions and Discount Codes

From time to time, BLEND may offer:

  • Discount codes

  • Promotional pricing

  • Seasonal sales

  • Limited-time offers

  • Bundles

  • Other promotional campaigns

Promotions may have additional terms, including:

  • Expiration dates

  • Product exclusions

  • Minimum order values

  • Usage limits

  • Customer eligibility requirements

  • Restrictions on combining promotions

Unless expressly stated otherwise, promotional offers cannot be combined.

BLEND reserves the right to modify or withdraw promotions where permitted by applicable law.

17. Gift Cards

If BLEND offers gift cards, additional terms may apply to their purchase, redemption, expiration, refunds, and use.

Gift-card terms displayed at the time of purchase will form part of these Terms.

Unless required by applicable law, gift cards may not be exchanged for cash.

18. Intellectual Property

All content available through the Website, including but not limited to:

  • BLEND name

  • Logos

  • Brand identity

  • Product photographs

  • Graphics

  • Illustrations

  • Videos

  • Text

  • Product descriptions

  • Website design

  • Layout

  • Icons

  • Software

  • Original artwork

  • Other materials

is owned by BLEND or licensed to BLEND and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publicly display, publish, sell, license, or commercially exploit Website content without prior written permission from BLEND.

You may view and use Website content for personal, non-commercial purposes in connection with legitimate use of the Website.

19. Trademarks

The BLEND name, logos, marks, slogans, designs, and other brand identifiers are owned by or licensed to BLEND unless otherwise indicated.

Nothing on the Website grants you a license or right to use BLEND's trademarks without prior written permission.

20. User-Submitted Content

If you submit reviews, comments, photographs, videos, testimonials, or other content to BLEND, you represent that:

  • You have the right to submit the content.

  • The content does not violate applicable law.

  • The content does not infringe another person's rights.

  • The content is not fraudulent or misleading.

  • The content does not contain unauthorized personal information.

By submitting content, you grant BLEND a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute the content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

Where required, BLEND will obtain appropriate permission before using customer content for promotional purposes.

21. Third-Party Services

The Website may rely on third-party services, including:

  • Shopify

  • Razorpay

  • Shiprocket

  • Google

  • Meta

  • WhatsApp

  • Other technology, analytics, payment, advertising, communication, and logistics providers

Third-party services may be subject to their own terms and policies.

BLEND is not responsible for independent third-party services or their availability, performance, policies, or practices, except to the extent required by applicable law.

22. External Links

The Website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement by BLEND.

BLEND does not control third-party websites and is not responsible for their content, security, availability, or privacy practices.

You access third-party websites at your own risk.

23. Website Availability

We aim to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Secure

  • Free from viruses or harmful components

The Website may occasionally be unavailable due to:

  • Maintenance

  • Updates

  • Technical problems

  • Hosting issues

  • Security incidents

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

24. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as reasonably provided” basis.

BLEND does not guarantee that:

  • Product information will always be error-free.

  • The Website will always operate without interruption.

  • Products will always be available.

  • Estimated delivery dates will always be met.

  • Third-party services will always be available.

  • The Website will be completely free from technical errors or security vulnerabilities.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded under applicable law.

25. Limitation of Liability

To the maximum extent permitted by applicable law, BLEND will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products, including losses resulting from:

  • Website interruption

  • Third-party service failures

  • Shipping delays

  • Customs delays

  • Unauthorized third-party activity

  • Loss of data

  • Loss of profits

  • Business interruption

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BLEND and its owners, employees, representatives, service providers, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of the Website

  • Your violation of applicable law

  • Your infringement of another person's rights

  • Fraudulent or unauthorized activity associated with your use of the Website

This section applies only to the extent permitted by applicable law.

27. Fraud and Abuse

BLEND reserves the right to investigate and take appropriate action against suspected:

  • Fraud

  • Payment abuse

  • Refund abuse

  • Coupon abuse

  • COD abuse

  • Account misuse

  • Automated purchasing

  • Unauthorized access

  • Resale activity that violates applicable restrictions

  • Other misuse of the Website

Actions may include cancelling orders, restricting payment methods, limiting access, or taking legal action where appropriate.

28. Resale and Commercial Purchases

Unless expressly authorized by BLEND, products purchased through the Website are intended for personal use.

BLEND may limit or cancel orders that appear to involve:

  • Automated purchasing

  • Commercial-scale resale

  • Unusual quantities

  • Multiple orders designed to circumvent purchase limits

  • Fraudulent purchasing activity

Where permitted by applicable law, BLEND may refuse orders that reasonably appear to violate these requirements.

29. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how BLEND collects, uses, stores, shares, and protects personal information.

By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.

30. Electronic Communications

When you use the Website, place an order, subscribe to communications, or contact BLEND electronically, you consent to receiving electronic communications from us where permitted by applicable law.

These communications may include:

  • Emails

  • Order confirmations

  • Shipping updates

  • Refund notifications

  • Customer-service communications

  • Policy updates

  • Other transaction-related notices

Electronic communications satisfy legal communication requirements where permitted by applicable law.

31. Force Majeure

BLEND will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Epidemics or pandemics

  • War

  • Terrorism

  • Civil unrest

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or infrastructure failures

  • Cybersecurity incidents

  • Supplier disruptions

  • Shipping disruptions

  • Other circumstances beyond reasonable control

Where reasonably possible, BLEND will take appropriate steps to minimize the impact of such circumstances.

32. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers of mandatory protections or rights available under the laws of the jurisdiction in which they reside, where such rights cannot legally be excluded.

33. Jurisdiction

Subject to applicable consumer-protection laws and mandatory rights available to customers in their jurisdiction, disputes arising in connection with these Terms or transactions with BLEND shall be subject to the jurisdiction of the competent courts in Uttarakhand, India.

Nothing in this clause prevents a consumer from exercising mandatory legal rights available in their jurisdiction.

34. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue in full force and effect.

35. No Waiver

If BLEND does not immediately enforce any provision of these Terms, that does not constitute a waiver of our right to enforce that provision later.

Any waiver must be expressly provided by BLEND.

36. Entire Agreement

These Terms, together with the policies and documents expressly referenced herein, constitute the agreement between you and BLEND concerning your use of the Website and purchase of products, subject to applicable law.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may govern that transaction to the extent applicable.

37. Changes to These Terms

BLEND may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our products or services

  • Changes to our Website

  • Changes to our business

  • Changes to technology

  • Changes to payment or shipping arrangements

  • Changes in applicable laws

  • Other operational or legal requirements

The updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after the updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

38. Contact Us

If you have questions about these Terms, an order, or any other matter relating to BLEND, please contact:

BLEND
Location: Uttarakhand, India
Email: support@shopatblend.com

We will make reasonable efforts to respond to customer inquiries and resolve concerns appropriately.

39. Acknowledgement

By accessing or using www.shopatblend.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with the other policies applicable to your use of the Website.

If you do not agree with these Terms, please discontinue use of the Website.