Return & Exchange Policy

Last Updated: September 24, 2026

At BLEND, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return or exchange under this policy, we are here to help.

This Return & Exchange Policy applies to purchases made through www.shopatblend.com.

1. Return & Exchange Eligibility

Products may be eligible for return or exchange where:

The wrong product was delivered.
The product was damaged during transit.
The product has a manufacturing defect.
The product received is materially different from the product ordered.
The product qualifies for a return or exchange under the applicable offer or policy displayed at the time of purchase.
A return or exchange is otherwise required under applicable consumer-protection law.

All returns and exchanges are subject to the conditions and exclusions described below.

2. Return Window

Eligible return or exchange requests must be submitted within the applicable return period stated on the Website or communicated at the time of purchase.

The return period begins from the date the order is marked as delivered, unless otherwise required by applicable law.

Requests submitted after the applicable return period may not be accepted, except where a longer period is required by applicable law.

We recommend contacting BLEND as soon as possible after delivery if you identify any issue with your order.

3. Conditions for Returns and Exchanges

Unless otherwise stated or required by applicable law, products submitted for return or exchange should:

Be unused and unworn.
Not have been washed, dry-cleaned, altered, or otherwise modified.
Have all original tags and labels attached.
Be free from stains, odors, makeup, perfume, deodorant marks, pet hair, or other signs of use.
Be in the same condition in which they were received.
Include original packaging where reasonably available.
Include all accessories, inserts, or accompanying items where applicable.
Be accompanied by valid order details or proof of purchase.

BLEND reserves the right to inspect returned products before approving a return, exchange, or refund.

4. Products That May Not Be Eligible

Unless otherwise required by applicable law, returns or exchanges may not be accepted for products that:

Have been worn.
Have been washed or altered.
Have been damaged after delivery.
Show signs of use.
Are returned without original tags where tags are required.
Have been stained or exposed to strong odors.
Have been damaged due to improper care or handling.
Are returned outside the applicable return window.
Are returned without the required order information.
Were purchased under a promotion that specifically excludes returns or exchanges.

Nothing in this section limits any consumer rights that cannot legally be excluded.

5. Damaged Products

If your order arrives damaged, please contact us at:

support@shopatblend.com

as soon as reasonably possible after delivery.

Please provide:

Order number
Photographs of the damaged product
Photographs of the packaging
A description of the damage
Any additional information reasonably requested by our team

We may request photographs or videos to assess whether the damage occurred before or during delivery.

Where a product is confirmed to have been damaged before delivery or during transit and BLEND is responsible, we may provide an appropriate resolution, which may include:

Replacement
Exchange
Refund
Store credit

6. Defective Products

If you believe a product has a manufacturing defect, contact us at:

support@shopatblend.com

with your order details and a description of the defect.

We may request photographs, videos, or other information necessary to assess the issue.

If the product is confirmed to have a manufacturing defect, BLEND may provide an appropriate remedy, including repair, replacement, exchange, refund, or another remedy available under applicable law.

7. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.

If BLEND confirms that an incorrect product was shipped, we may arrange:

Replacement with the correct product
Exchange
Return
Refund

Where the incorrect shipment is attributable to BLEND, BLEND may provide an appropriate return-shipping solution.

8. Size Exchanges

Where BLEND offers size exchanges, eligible customers may request an exchange for another available size subject to:

Product availability
The applicable return/exchange window
Product condition requirements
Any size-exchange restrictions displayed at the time of purchase

Size exchanges are not guaranteed if the requested replacement size is unavailable.

If the requested size is unavailable, BLEND may offer another available resolution where applicable.

9. Product Exchanges

An exchange may be requested for an eligible product subject to availability.

Exchanges are not guaranteed if:

The requested product is out of stock.
The requested size is unavailable.
The product does not satisfy return conditions.
The exchange request is outside the applicable exchange period.
The product is excluded from exchanges.

If an exchange cannot be fulfilled, BLEND may offer an alternative remedy where applicable.

10. Sale and Discounted Products

Products purchased during sales, promotions, clearance events, or using discount codes may be subject to additional return or exchange conditions.

Where a product is marked final sale, non-returnable, non-exchangeable, or otherwise excluded at the time of purchase, it may not be eligible for return or exchange except where required by applicable law.

The terms displayed at the time of purchase will apply.

11. Return Process

To initiate a return or exchange, contact:

support@shopatblend.com

Please provide:

Full name
Order number
Registered email address or phone number
Product(s) you wish to return or exchange
Reason for the request
Photographs or videos where relevant

Our team will review the request and provide further instructions.

Do not send products to an address provided on the Website or elsewhere unless BLEND has specifically authorized the return.

Unauthorized returns may experience processing delays or may not be accepted.

12. Return Inspection

Once a returned product is received, BLEND may inspect it to determine whether it meets the requirements of this policy.

Inspection may include checking:

Product condition
Tags and labels
Signs of wear
Washing or alteration
Stains or odors
Packaging
Product authenticity
Order details

Approval of a return or exchange is not guaranteed until the inspection has been completed where inspection is required.

13. Return Shipping

Return-shipping responsibility depends on the reason for the return.

BLEND-related issues

Where a return is required because:

The wrong product was shipped.
The product arrived damaged.
A manufacturing defect is confirmed.
Another fulfillment error attributable to BLEND occurred.

BLEND may arrange or reimburse eligible return shipping, subject to verification.

Customer-initiated returns

For returns requested for reasons such as:

Change of mind
Incorrect size selection
Preference change
Other customer-initiated reasons

return shipping charges may be the customer's responsibility unless otherwise stated at the time of purchase or required by applicable law.

14. Refunds After an Approved Return

If an approved return qualifies for a refund, the refund will generally be issued to the original payment method.

Refunds are processed in accordance with BLEND's Refund Policy.

Once BLEND initiates the refund, additional processing time may be required by the relevant bank, card issuer, payment provider, or financial institution.

15. Cash on Delivery Orders

For eligible COD orders, no payment is collected until delivery.

If a refund becomes applicable after a COD transaction has been completed, BLEND may request appropriate payment details, such as bank-account or other supported payment information, to process the refund.

BLEND will only request information reasonably necessary for processing the refund.

COD availability is subject to location and other applicable conditions.

16. International Returns

Customers outside India may be subject to additional requirements when returning products internationally.

Depending on the circumstances, customers may be responsible for:

International return shipping
Customs documentation
Import/export charges
Duties
Taxes
Brokerage or handling fees

BLEND will provide return instructions where an international return is approved.

Customers should not ship international returns without receiving instructions from BLEND.

17. Refunds Instead of Exchanges

If an eligible exchange cannot be completed because the replacement product or size is unavailable, BLEND may offer a refund or another appropriate resolution.

The applicable refund amount will generally correspond to the amount paid for the eligible product, subject to applicable promotional terms and law.

18. Multiple Items in an Order

If you purchased multiple products in a single order, you may request a return or exchange for eligible individual products, subject to this policy.

Certain promotional bundles or multi-item offers may have additional conditions.

Where a discount was dependent on purchasing multiple products together, the refund may be adjusted according to the terms of the applicable promotion.

19. Hygiene and Product Condition

For health, hygiene, and product-quality reasons, BLEND may refuse returns of products that show signs of wear, use, contamination, or improper handling.

This may include products with:

Body odor
Perfume or fragrance
Makeup
Deodorant marks
Stains
Pet hair
Washing or laundering
Alterations
Other evidence of use

This restriction applies subject to any mandatory rights under applicable law.

20. Return-to-Origin and Refused Deliveries

If an order is returned to BLEND because:

The customer was unavailable,
The address was incorrect or incomplete,
The delivery was refused,
The customer failed to accept the shipment,
The courier could not complete delivery,

the order may be treated as a Return to Origin (RTO).

Depending on the circumstances, additional shipping or handling costs may apply, subject to applicable law.

For prepaid orders, any refund will be handled in accordance with BLEND's Refund Policy after the returned shipment is received and processed.

21. Fraudulent or Abusive Returns

BLEND reserves the right to investigate suspected abuse of the return and exchange process.

This may include:

Repeated excessive returns
Returning used or damaged products
Returning products that were not purchased from BLEND
Returning counterfeit or substituted products
False damage or defect claims
Manipulation of promotional offers
Other fraudulent activity

Where permitted by applicable law, BLEND may reject fraudulent or abusive claims and restrict future returns, exchanges, COD availability, or account activity.

22. Product Availability for Exchanges

An exchange is subject to available inventory.

If the requested replacement is unavailable, BLEND may provide another appropriate resolution.

Availability may change between the time an exchange request is submitted and the time it is processed.

23. No Unauthorized Alteration

Products should not be altered, repaired, customized, dyed, resized, embroidered, or otherwise modified before being returned.

Any such alteration may make the product ineligible for return or exchange, except where the issue relates to a confirmed manufacturing defect and applicable law provides otherwise.

24. Consumer Rights

This policy is intended to operate alongside applicable consumer-protection and e-commerce laws.

Nothing in this policy is intended to remove, restrict, or override any mandatory consumer rights available to you under applicable law.

Where applicable law provides a right to return, refund, replacement, repair, cancellation, or another remedy that differs from this policy, that legal right will apply to the extent required.